![]() ![]() You also need to have a valid government issued ID that matches exactly as the name appears on the transfer. For example, the phone for the sender, the amount being sent, the state/country it came from. In addition to the MTCN, the agent or the kiosk might ask you for additional details for the transfers. Customer support or the agents at the store will not be able to give you the MTCN number. You need to get in contact with the sender. If you are the receiver for the Western Union. No, you need to have an MTCN number to pick up a Western Union. You can try to look up for your transfer by providing some additional details like the date of transfer, sender and receiver name and the receiving country.Ĭan the Receiver Pick Up Western Union without MTCN.Select if you’re the sender or receiver.Go to Western Union Track your Transfer Page.If you’ve lost your MTCN, you can still check the status of your money transfer using Western’s union tracking. How to Track Your Western Union Transfer If The MTCN Is Lost You can claim a refund without the MTCN number. In case they had the wrong email on file or you were not able to receive the email because of some technical reasons. You can call Western Union’s helpline to ask for a new receipt. If your transfer was successful you will have an MTCN number next to it.You will see a list of recent transfers.Select the menu button and click History.You can find the number in your Western Union account. If you didn’t receive your digital receipt for your Western Union. To get a new receipt, the agent will check your valid government issued ID and the phone number you used to create the transfer. It would have the MTCN your receiver can use to pick up the funds. ![]() The store agent can issue you a new receipt for the transfer. Your tracking number (MTCN) can be found in your transfer history page and in your printed or emailed receipt. ![]() What to Do if Your Receipt/MTCN is lostįor retail transfers, you can go back to the store where you made the transfer. You ask the customer support to send you a new transfer receipt at your registered email. If you feel like the receipt did not arrive. You should also receive an email confirmation of the transfer if you provided an email address. The customer representative would read out the MTCN at the end, and advise you to write it down. For TMT Transfersįor transfers made on the phone. If you don’t see an email receipt in your inbox. To digital transfers Western Union will send you an email confirmation of the transfer. It should have all details for the transfer along with the MTCN. You should get a paper receipt for the money transfer. Not sure where to look for an MTCN for your Western Union? Read on For Store Transfersįor transfers paid at the store in cash. Will the funds still be paid? If not, how can you retrieve a lost MTCN number? Where do I look for Western Union Tracking Number (MTCN) But what to do if you lost your Western Union tracking number? Out the receiver, the sender and the money transfer. The number contains all relevant information ab ![]()
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